Troubleshooting Medical Equipment

Troubleshooting Medical Equipment

The Challenge
A large medical equipment manufacturer found that sending technicians to troubleshoot equipment at healthcare facilities was expensive and time-consuming, and that it led to frustration for both the customers and their patients. Remote monitoring would improve service and save money at the same time.

The Solution
B&B Electronics provided the manufacturer with custom-built Ethernet mini Serial Servers. The manufacturer used them to connect medical equipment to the Ethernet backbone in each facility. The manufacturer was then able to log into, monitor and troubleshoot each piece of equipment remotely, and to solve many problems long before a technician would have been able to arrive upon the scene. They could also collaborate with the healthcare providers' own technicians via email or telephone, as both parties were able to view and discuss the equipment data at the same time. As part of the project, B&B Electronics provided custom branding with the manufacturer's logo and part number.

Why B&B Electronics?
Compact unit with a metal housing suited the panel mount within the machine where space was a premium. Custom logo by B&B increased the brand recognition of the medical equipment manufacturer to their end customer

The Product: Custom Mini Ethernet to RS-232 Serial Converter

  • Connects legacy or new serial devices to Ethernet LAN
  • Protocols: TCP, IP, ARP, DHCP, HTTP, UDP, ICMP
  • Supports: Windows 98, ME, 2000, XP, NT 4.0
  • Transparent 10/100Mbps operation
  • Communicates in virtual COM, direct IP, or pair modes
  • Auto-detects 10/100BaseTX, full or half duplex
  • Simple, plug & play installation
  • Ultra-compact, fits almost anywhere
  • RJ45 LAN connector, DB9M cable
  • 5VDC power supply
  • Scaleable, field upgradeable
  • LEDs: No power, LAN link, data flow

Mini serial servers fit in the palm of your hand