"I just wanted to take a moment to compliment B&B on their excellent technical support. I called the phone number and was quickly connected to a real person who knew what they were talking about! Your engineer understood what I was asking, answered all my questions, and was even able to answer some questions I didn't even know I should be asking! All within a few minutes!

Now-a-days most companies don't want to talk to customers. They hide behind web sites & support e-mail that may take days to get anything but an automated reply from. It is a true pleasure to work with a company that makes professional engineers readily available to their customers!

Please pass this email on to B&B supervision & upper management. Let them know that quality, personal, support does not go unnoticed!"

Mike Lindgren
Kohler Power Systems,
Senior Software Engineer,
Kohler, WI

"You guys have great customer service, by the way. I ordered a single port serial server, to be delivered by next day air.

It was for a time clock project that had been in the planning stages without a firm go-ahead. Then I'm told on Tuesday to have it ready to use for the start of the pay period Friday morning.

I placed the order through your website. Within an hour I had a call from one of your friendly staff, alerting me to a backorder on the single port, but that you'd substitute the 2-port for the same price. (If that was OK). That's more than OK. That's great! I could actually get the project done!

So the serial server showed up. Perfect! The electrician was late on Thursday afternoon to run the data line. Of course I had the difficult part of the wire run myself by the time he got here to finish the easy part.

To make this short, I find out the time clock is defective, and the time clock people sent a version of the software that won't work for this clock. So much for having it up and running. At least B&B delivered!

Thanks for the great service and products."

Mark Culbertson
The Atlas Companies /
Basic Coatings,
Information Services Manager,
Des Moines, IA