May 12, 2008

Credit Application

30 Day Absolute Assurance of Satisfaction

If, for any reason, you wish to return a B&B Electronics hardware product, you may return it within 30 days via UPS or insured Parcel Post, undamaged, with the receipt, for a full refund (less shipping charges). Software is not returnable if opened.

5-Year Warranty on all B&B Products

All B&B Electronics Products have a Five Year Warranty. Products that are damaged or modified are not covered by the warranty. Products of other manufacturers sold by B&B Electronics may be subject to their warranties.

Problem?

Call, fax or e-mail to request a Return Material Authorization (RMA) number and routing instructions.

Ordering and Shipping Information

TERMS: We accept Visa, Mastercard, American Express, COD (USA only) , or you may establish an open account. Our terms are Net 30 days upon credit approval, however all orders outside the USA or Canada must be prepaid. A Purchase Order number and confirming copy are required on all Net 30 Orders, and we reserve the right to require documentation on all orders. You may also arrange to wire your prepayment. Please contact us for details.

PRICES: All prices shown are in U.S. dollars, and orders will be invoiced at the price prevailing on date of shipment. We are unable to guarantee price for the life of the catalog.

TAX: All orders shipping within Illinois require a written confirmation stating tax status, an exemption number (if applicable) and reason for exemption along with an authorized signature before shipment. Download, complete, and submit an Illinois exemption form.

All orders shipping within Wisconsin require a written confirmation stating tax status, an exemption number (if applicable) and reason for exemption along with an authorized signature before shipment. Wisconsin customers will be charged 5% sales tax (Brown county - 5.5%) unless they have a resale certificate. Download, complete, and submit a Wisconsin exemption form.

All orders shipping within Arizona require a written confirmation stating tax status, an exemption number (if applicable) and reason for exemption along with an authorized signature before shipment. Arizona customers will be charged 5.6% state sales tax (Pima County will also be charged county taxes (6.1% total), and the city of Marana will also be charged city taxes (7.6% total)) unless they have a resale certificate. Download, complete, and submit a Arizona exemption form.

SHIPPING: Most products are stock items and will be shipped within 24 hours (FOB Shipping Point). Prepaid orders placed by mail, large quantities, or custom orders may take longer. Domestic orders are shipped the best/most economical way. Express delivery is available by UPS or Federal Express. Shipments via other carriers will be sent freight collect with valid account number. COD orders will be sent via the best way with the appropriate COD charges added. International orders will be shipped UPS where available unless you provide an account with another carrier. Some orders may be shipped via Parcel Post. Duties, taxes and brokerage fees are the recipient's responsibility.

DEALERS: We do not offer any dealer or distributor discounts.

Warranty/Return Policies:

WARRANTY: All B&B Electronics products have a five year warranty (Automotive products, one year warranty). Products that are damaged or modified are not covered. Resell products are subject to their manufacturer's warranties.

RETURNS: If, for any reason, you wish to return one of our hardware products, you must Request a Return Material Authorization (RMA) number and routing instructions. Items must be returned to us via UPS or insured mail, undamaged, with the receipt, within 30 days of purchase, for a full refund (less shipping charges). Software is not returnable if opened. Special orders, large quantities or custom items may not be returnable or may be subject to a restocking charge. Packages returned without an RMA number may be refused. All products returned to B&B Electronics after 30 days may be charged a 20% restocking fee. Duties, taxes and brokerage fees are the customer's responsibility.

REPAIR SERVICE: We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Shipping charges and any duties, taxes or brokerage fees are the customer's responsibility.

RETURN AND REPAIR CONTACT INFORMATION

International Orders:

All orders must be prepaid in U.S. dollars. You may use MasterCard, VISA, American Express, company check, cashiers check, money order or wire transfer funds. Send invoice payments to: B & B Electronics, PO Box 1040, Ottawa, IL 61350, USA. Orders will be shipped UPS where available or US Parcel Post. Call or email our Customer Service Department for a quote on total charges.

Other Freight Services, if available, will be sent freight collect. Any customs charges including, duties, taxes, and brokerage fees are the sole responsibility of the recipient. If you have a preferred broker, please specify when ordering.

NOTES: Some names and words are trademarks of their respective owners. Most products comply with FCC Part 15, Class A. If you have any questions on a particular product, please contact B&B Electronics Technical Support Department. Specification sheets are available on all products. Instruction manuals are also available, some at a nominal fee.

New Account Credit Application and Agreement

Domestic Open Account Application and Agreement (.pdf, 19 Kb)
Canadian Open Account Application and Agreement (.pdf, 20 Kb)

This form must be completed in full and signed by a principal owner, partner, or officer of the corporation or company. Your complete answers to all questions will enable us to expedite the processing of your order.

Print the form and fill it out completely.

Mail to:
   B&B Electronics Manufacturing Company
   707 Dayton Road
   PO Box 1040
   Ottawa, IL 61350

or Fax to:
   815-433-5109