Phone:
1-800-346-3119

Warranty / RMAs

Warranty / RETURN Policies:

Limited Lifetime Warranty on Selected Edge Connectivity and Networking Products
Effective for Edge Connectivity and Networking products of B+B SmartWorx shipped on or after May 1, 2013, B+B SmartWorx warrants that each such product shall be free from defects in material and workmanship for its lifetime. This limited lifetime warranty is applicable solely to the original user and is not transferable. Power supplies are exempt from the limited lifetime warranty and are covered by a six year warranty.
 
The limited lifetime warranty applies to the following Edge Connectivity and Networking products: Serial Converters, Isolators, Surge Protectors, USB Hubs, Isolators, Converters, Vlinx Serial Device Servers, and Zlinx RF modems and I/O.
 
Five Year Limited Warranty on Fiber Media Conveters and Ethernet Switches
Effective for Fiber Media Converters and Ethernet Switches of B+B SmartWorx sold in North America and shipped on or after November 12, 2018, B+B SmartWorx warrants that each such product shall be free from defects in material and workmanship for five years from time of sale. This warranty is applicable solely to the original user and is not transferable. Power supplies are exempt from the five year limited warranty and are covered by a two year limited warranty. Warranty cover may vary in other regions outside North America.

Three Year Limited Warranty on Edge Intelligence and Custom Products
Effective for Edge Intelligence products of B+B SmartWorx shipped on or after January 1, 2017, B+B SmartWorx warrants that each such product shall be free from defects in material and workmanship for three years from time of sale. This warranty is applicable solely to the original user and is not transferable.
 
Edge Intelligence Products include: Swarm Gateways, Wzzard Wireless Sensing Nodes, Telematics adapters for light and heavy duty vehicles, Embedded WiFi modules. Custom products are those developed or packaged to specific customer requirements.
 
Three Year Limited Warranty on Cellular Router product families SmartFlex, SmartStart and SmartMotion
B+B SmartWorx warrants that each such product shall be free from defects in material and workmanship for three years from time of sale. This warranty is applicable solely to the original user and is not transferable.
 
Two Year Limited “V2” Cellular Router product families LR77, XR5i, UR5i, ER75i.
B+B SmartWorx warrants that each such product shall be free from defects in material and workmanship for two years from time of sale. This warranty is applicable solely to the original user and is not transferable.
 
These warranties are expressly conditioned upon proper storage, installation, connection, operation and maintenance of products in accordance with their written specifications.
 
Pursuant to the warranty, within the warranty period, B+B SmartWorx, at its option will:
 
1. Replace the product with a functional equivalent;
2. Repair the product; or
3. For products covered by limited lifetime warranty, provide a partial refund of purchase price based on a depreciated value.
 
Products of other manufacturers sold by B+B SmartWorx and all external AC adapters are not subject to any warranty or indemnity offered by B+B SmartWorx, but may be subject to the warranties of the other manufacturers.
 
Notwithstanding the foregoing, under no circumstances shall B+B SmartWorx have any warranty obligations or any other liability for: (i) any defects resulting from wear and tear, accident, improper use by the buyer or use by any third party except in accordance with the written instructions or advice of the B+B SmartWorx or the manufacturer of the products, including without limitation surge and overvoltage conditions that exceed specified ratings, (ii) any products which have been adjusted, modified or repaired by any party other than B+B SmartWorx or (iii) any descriptions, illustrations, figures as to performance, drawings and particulars of weights and dimensions contained in the B+B SmartWorx's catalogs, price lists, marketing materials or elsewhere since they are merely intended to represent a general idea of the products and do not form part of this price quote and do not constitute a warranty of any kind, whether express or implied, as to any of the B+B SmartWorx's products.
 
THE REPAIR OR REPLACEMENT OF THE DEFECTIVE ITEMS IN ACCORDANCE WITH THE EXPRESS WARRANTY SET FORTH ABOVE IS B+B SMARTWORX'S SOLE OBLIGATION UNDER THIS WARRANTY.  THE WARRANTY CONTAINED IN THIS SECTION SHALL EXTEND TO THE ORIGINAL USER ONLY, IS IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND ALL SUCH WARRANTIES AND INDEMNITIES ARE EXPRESSLY DISCLAIMED, INCLUDING WITHOUT LIMITATION (I) THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND OF MERCHANTABILITY AND (II) ANY WARRANTY THAT THE PRODUCTS ARE DO NOT INFRINGE OR VIOLATE THE INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY.  IN NO EVENT SHALL B+B SMARTWORX BE LIABLE FOR LOSS OF BUSINESS, LOSS OF USE OR OF DATA INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES.   B+B SMARTWORX SHALL DISREGARD AND NOT BE BOUND BY ANY REPRESENTATIONS, WARRANTIES OR INDEMNITIES MADE BY ANY OTHER PERSON, INCLUDING WITHOUT LIMITATION EMPLOYEES, DISTRIBUTORS, RESELLERS OR DEALERS OF B+B SMARTWORX' WHICH ARE INCONSISTENT WITH THE WARRANTY, SET FORTH ABOVE.

RETURNS POLICY

Eligible items returned within 30 days of purchase qualify for a full refund (less shipping charges). B+B SmartWorx has the option to accept returns of products 31-60 days after the date of purchase and such returns are subject to a restocking fee of up to 20%. Software is not returnable if opened. B+B SmartWorx will not accept returns of products that were modified by a customer. All custom orders are non-returnable and non-cancelable.

REPAIR SERVICE: We offer a repair service for our products. Please call, FAX, or e-mail to request a Return Material Authorization (RMA) number and routing instructions. Shipping charges and any duties, taxes or brokerage fees are the customer's responsibility.

RETURN AND REPAIR CONTACT INFORMATION 

  In North America: 

     To request a repair RMA please complete the Repair RMA Request Form.
     To request a credit RMA please complete the Credit/Return RMA Request Form.
  Outside North America:
     
Please use Advantech eRMA to select your region.

Further details about the return and repair processes are available from the eRMA policies page.